Support and help centre

Need assistance with managing your notices, tracking appeal deadlines, or configuring vehicle settings? Explore our self-help guides below or reach out directly to our team. We aim to respond within 1–2 working days to ensure you stay in complete control of your driving admin.

Frequently asked questions

Find quick answers to common questions about scanning penalty charge notices, generating AI-guided appeal drafts, managing smart reminders, and updating your account details.

How do I scan or add a parking or traffic notice?

Open the AppealVault app, tap the '+' icon on your dashboard, and point your camera steadily at the paper notice. Ensure good lighting and that all edges of the document are visible. You can also upload digital PDFs or photos directly from your photo library. Our intelligent scanner will read the key details, including reference numbers, issuing authorities, and payment deadlines.

What should I do if AppealVault reads my ticket details incorrectly?

While our optical recognition is highly accurate, unusual fonts or poor lighting can occasionally cause errors. Immediately after scanning, review the extracted details on the confirmation screen. You can tap on any field—such as the date, penalty amount, or reference number—to manually correct the information before saving.

How do AI-guided appeals and saved appeal letters work?

Our AI assistant asks relevant, situational questions about your journey, location, and the alleged contravention. It evaluates the strength of potential grounds for appeal based on UK regulations and generates a structured, formal appeal draft. You can edit the text and add supporting photos before sending it directly to the authority. Please note: AppealVault provides drafting tools and guidance, but we do not guarantee appeal outcomes.

How do I upload supporting evidence for an appeal?

Within the specific notice screen, select the 'Evidence' tab. Here you can attach clear photos of road signage, pay-and-display receipts, parking app payment records, or witness statements. All uploaded evidence stays securely linked to your notice folder for easy reference whenever required.

How do I manage deadline reminders and travel detection?

AppealVault automatically schedules alerts before the standard 14-day discount period ends and before final statutory deadlines. You can adjust alert frequency in 'Notification settings'. With location permissions enabled, the app can also detect travel through ULEZ, Congestion Charge, and toll areas to prompt timely payments before penalties are issued.

How do I add or switch vehicles in my profile?

Navigate to your account profile and select 'My vehicles'. You can store multiple registration numbers, vehicle makes, and fuel types. When scanning a new notice or tracking zone charges, simply select which vehicle the fine or journey applies to.

How do I manage my subscription or account?

You can manage subscription tiers, billing cycles, and personal details anytime under 'Account settings'. If you wish to upgrade, pause, or cancel your plan, follow the on-screen prompts or visit our pricing plans page for a full breakdown of features.

How do I contact customer support if I need further help?

If your issue is not resolved through self-help guides, email us at support@appealvault.co.uk. Please include a short summary of your query and your notice reference number if relevant. For your security, never send card numbers, passwords, or sensitive payment details via email. We aim to reply within 1–2 working days.

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