Privacy Policy
Your privacy is important to AppealVault. This policy outlines how we collect, use, protect, and share your personal information when you use our services. We are committed to maintaining the trust and confidence of all visitors to our website and users of our app.
Information we collect and why
AppealVault may collect information necessary to provide its services, including your name, email address, account/login details, parking ticket or PCN information, vehicle-related information you provide, photographs, uploaded documents, supporting evidence, appeal information, and any other details you choose to share. We also gather technical information such as device details, IP address, browser information, and usage data to ensure our app functions optimally.
How we use and share your information
The information we collect is used to create and manage your user account, help you organise your parking tickets and evidence, provide AI-assisted appeal preparation, store and manage uploaded documents, offer customer support, process payments where applicable, improve and maintain the app's functionality, prevent misuse, and comply with legal obligations. Your personal information will be handled securely and will only be shared with appropriate service providers when necessary to deliver the service, operate the app, process payments, provide AI functionality, maintain security, or meet legal requirements. AppealVault will never sell your personal information.
Your control and security
We implement robust security measures to protect the information you share with AppealVault. Users should only provide information relevant to using AppealVault and should not upload content they do not have permission to use. You have rights regarding your personal information, including the ability to request access, correction, or deletion of your data where applicable. You can contact AppealVault to request account or data deletion. This Privacy Policy explains what personal information Appeal Vault collects, why we collect it, how we use and protect it, who we may share it with, how long we retain it, your privacy rights, and how you can contact us or request deletion of your account and personal data.
Company Information
APPEAL VAULT LTD
Company Number: 17415140
Registered Office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA
Email: support@appealvault.co.uk
Last Updated: 2 September 2026